Frequently Asked Questions:
1. Where can I pre-order?
The Sony WH-1000XM6 Sand Pink is available for pre-order on the Digital Walker website, at all Digital Walker stores, view full list of stores here.
2. When is the pre-order duration?
Pre-orders for the Sony WH-1000XM6 Sand Pink run from February 13, 2026 (starting at 12:01 AM on the website and during mall opening hours in-store) until March 15, 2026 (ending at 11:59 PM on the website and at mall closing hours in-store)
3. What are the perks that I can get when I pre-order the Sony WH-1000XM6 Sand Pink?
All customers who pre-order the Sony WH-1000XM6 Sand Pink through the Digital Walker website or stores from February 13 to March 15, 2026, will receive a FREE Momax Power Bank 10,000mAh worth P1,690 and enjoy P4,000 OFF the SRP for every successful order.
ONLINE PRE-ORDER:
- Free shipping for pre-orders within Metro Manila.
- Earn DW Plugged Points for use on future purchases.
- Enjoy 0% interest installment for up to 3 months with BPI, UnionBank, or HSBC credit cards.
- Insured and secure delivery through our own logistics for Metro Manila orders and via LBC for orders outside Metro Manila.
IN-STORE PRE-ORDER:
- Enjoy up to 24 months 0% installment when you pre-order*
*Note: Installment will be applicable when you pay the remaining balance, and not applicable on P5,000 minimum down payment requirement.
4. How do I place my order?
ONLINE PRE-ORDER:
- Customers can visit the Digital Walker website at https://digitalwalker.ph/ to place an order.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods online.
- Pre-ordered units including the freebie will be shipped to the customer from March 16, 2026 to March 30, 2026.
IN-STORE PRE-ORDER:
- Customers can pre-order at any of the Digital Walker stores.
- Store staff will accommodate pre-orders. Take note that stocks may vary per color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers must pay a minimum of ₱5,000 down payment to secure their pre-ordered unit, with the remaining balance to be settled in full upon claiming (from March 16, 2026 to March 30, 2026).
- Failure to pay full payment on or before March 30, 2026 will subject the pre-order reservation to cancellation and the down payment will be forfeited (not allowed to be refunded or exchanged to any other item).
- Our store staff will contact the customer once the order is ready for pick-up.
- Pre-ordered units can be claimed at the same store where the customer pre-ordered from March 16, 2026 to March 30, 2026.
- In any case that the pre-ordered unit is not available by March 30, 2026, all payments made by the customer shall be refunded.
5. What are the available payment methods?
ONLINE PRE-ORDER:
- All major debit / credit cards (Visa, MasterCard, JCB)
- Three (3) months installment, 0% interest (BPI, UNIONBANK, HSBC)
- Online banking via DragonPay
- Over-the-Counter non-banks via DragonPay
- e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
- Cash Installments through TendoPay and BillEase
- eGifts from GiftAway
You may visit here for more details.
IN-STORE PRE-ORDER:
Different payment options available, but may vary per branch:
- Cash
- Debit / Credit Straight Charge
- 3/16/12/24 months installment, 0% interest on applicable banks**
- Online Bank Transfer (BDO, BPI, and UnionBank)***
- Wallets such as GCash and Maya
- eGifts from Giftaway, Pluxee, Sodexo
**For Credit Card Installment: Tenor per month may vary per bank.
***For verification from 10:00am to 4:00pm (weekdays only)
6. Do I have to pay in full?
For online pre-orders, full payment is required at checkout.
For in-store pre-orders, you may reserve your unit with a minimum of ₱5,000 downpayment. The remaining balance can be settled in full upon claiming your unit at the store.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
ONLINE PRE-ORDER:
For Metro Manila pre-orders, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit here for more details.
IN-STORE PRE-ORDER:
For customers who will pre-order via walk-in at Digital Walker stores, store pick-up is the only option available. Customers must pick-up their units at the same store where they placed their pre-order.
8. What is your return and refund policy?
Refunds, cancellations, or changes are NOT allowed for all pre-orders. No reservation of stocks for unpaid pre-orders.
9. I have more questions, who do I contact?
For retail purchases, you may view the contact information for each store here.
For website purchases, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.