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Samsung Care+


Plan for the unexpected with enhanced coverage


  • Repair service for unintentional breakage which may involve liquid/water damages.
  • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
  • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
  • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
  • Free door-to-door pick-up and delivery service nationwide.
  • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
  • Guarantees genuine Samsung parts are used for repair requests.


  • Theft or loss of your device.
  • Malicious breaks.
  • Breakage caused by anyone else besides you or your immediate family members.
  • Wear-and-tear from daily use.
  • Cosmetic damage.


Frequently Asked Questions

1. What is Samsung Care+?
2. What is the difference between Samsung Care+ and Samsung Manufacturer's Warranty?
3. What are the benefits of Samsung Care+?
4. What is not covered by Samsung Care+?
5. How do I request for a repair?
6. How can I track the status of my repair request?
7. When will my Samsung Care+ service plan expire?
8. I recently purchased a Samsung device other than the mentioned participating model. Can I purchase Samsung Care+ for my new device?
9. I am interested to purchase Samsung Care+ but my place of purchase does not offer this. Can I purchase Samsung Care+ for my device from stores that offer this product?
10. Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage period?