Frequently Asked Questions:
1. Where can I pre-order?
The pre-order for the OnePlus Nord 5, and OnePlus Nord CE 5 is available at:
- Shopee Digital Walker
- Participating Digital Walker Stores
Digital Walker Machines TriNoma
Digital Walker Ayala Malls Manila Bay
Digital Walker Ayala Malls Circuit Makati
Digital Walker Glorietta 2
Digital Walker Greenbelt 5
Digital Walker Bonifacio High Street
Digital Walker One Bonifacio
Digital Walker Ayala Malls at The 30th
Digital Walker TriNoma
Digital Walker U.P. Town Center
Digital Walker Ayala Malls Vertis North
Digital Walker Evia Lifestyle Center
Digital Walker Greenhills Mall
Digital Walker Greenhills VMall
Digital Walker Eastwood Mall
Digital Walker Uptown Mall
Digital Walker Okada Manila
Digital Walker Robinsons Ermita
Digital Walker Robinsons Galleria
Digital Walker Spatio Rob Opus
Digital Walker Powerplant Mall Rockwell
Digital Walker Shangri-La Mall
Digital Walker SM Araneta City
Digital Walker SM Aura
Digital Walker SM BF Paranaque
Digital Walker SM Caloocan
Digital Walker SM East Ortigas
Digital Walker SM Grand Central
Digital Walker SM Mall of Asia
Digital Walker SM Megamall
Digital Walker SM North EDSA
Digital Walker SM Sta. Mesa
Digital Walker SM Southmall
Digital Walker SM Valenzuela
Digital Walker S Maison at Conrad Manila
Digital Walker The Podium
Digital Walker Ayala Solenad
Digital Walker Clark Airport
Digital Walker Robinsons Antipolo
Digital Walker SM Bacoor
Digital Walker SM Laoag
Digital Walker SM Rosario
Digital Walker SM San Pedro
Digital Walker SM Sto. Tomas
Digital Walker SM Tanza Cavite
Digital Walker SM Telabastagan
Digital Walker The Outlets at Lipa
Digital Walker Vistamall Antipolo
Digital Walker Vistamall Bataan
Digital Walker Vista Mall Sta. Rosa
Digital Walker Mactan Airport
Digital Walker Ayala Malls Abreeza
Digital Walker Ayala Capitol Central Bacolod
Digital Walker Ayala Center Cebu
Digital Walker Centrio CDO
Digital Walker KCC Mall Zamboanga
Digital Walker Festive Walk Iloilo
Digital Walker Robinsons La Union
Digital Walker SM Baguio
Digital Walker SM Cebu
Digital Walker SM Daet
Digital Walker SM Jmall Cebu
Digital Walker SM Seaside Cebu
Digital Walker Alabang Town Center
Digital Walker Market Market
Digital Walker One Ayala
Digital Walker SM Fairview
Digital Walker SM Makati
Digital Walker Festival Mall
- Participating open_source by Beyond The Box stores
open_source by Beyond the Box Stores
open_source by Beyond the Box Hann Pampanga
open_source by Beyond the Box Mitsukoshi BGC
open_source by Beyond the Box Greenhills Mall
open_source by Beyond the Box Aseana Parqal
open_source by Beyond the Box Robsinsons Gapan
open_source by Beyond the Box Nustar Resort & Casino
open_source by Beyond the Box Robinsons Opus
open_source by Beyond the Box Solaire
2. When is the pre-order duration?
- July 9, 2025 to July 20, 2025
- Selected Digital Walker and open_source stores will depend on mall hours.
- Shopee Digital Walker – July 9, 2025 (10:00 AM) to July 20, 2025 (10:00 PM)
3. What are the perks that I can get when I pre-order the OnePlus Nord 5 Series?
All customers who will pre-order at physical stores and on Shopee will get the following freebie:
For Nord 5:
- Oneplus Nord Buds 3
- OnePlus Nord 5 Sandstone Magnetic Case
- SUPERVOOC 80W Power Adapter
For Nord CE 5:
- OnePlus Nord CE5 Sandstone Magnetic Case
- SUPERVOOC 80W Power Adapter
ONLINE PRE-ORDER THROUGH SHOPEE DIGITAL WALKER
- Free shipping for pre-orders worth Php 2,000 and above.
4. How do I place my order?
Orders will be accepted at the participating stores mentioned above.
WALK-IN PRE-ORDER AT SELECTED DIGITAL WALKER RETAIL STORES
- Customers can pre-order at the participating stores above.
- Store staff will accommodate pre-orders. Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods in-store.
- Our store staff will contact the customer once the order is ready for pick-up. Pre-ordered units can be claimed at the same store where the customer pre-ordered. Availability date of the units will be within 7-15 working days from the end of pre-order date
ONLINE PRE-ORDER THROUGH SHOPEE DIGITAL WALKER
- Customers can visit Shopee Digital Walker to place an order.
- Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods online.
- Pre-ordered units will be shipped to the customer once it is ready. Availability date of the units will be within 7-15 working days from the end of pre-order date
5. What are the available payment methods?
PRE-ORDER AT RETAIL STORES
Different payment options available, but may vary per branch:
- Cash
- Debit / Credit Straight Charge
- 3/6/12/24 months installment on applicable banks
- Online Bank Transfer (BDO, BPI, and Unionbank) – for verification from 10:00am to 4:00pm (Weekdays only)
- Gcash
- eGifts from Giftawa
For Credit Card Installment: Tenor per month may vary per bank.
PRE-ORDER AR SHOPEE DIGITAL WALKER
- ShopeePay
- SeaBank
- SPayLater
- Payment Center/E-Wallet (7-eleven CLiQQ, GCash, Maya)
- Credit/Debit Card
- Online Banking
- GooglePay (for Android users only)
You may visit here for more details.
6. Do I have to pay in full?
Yes, the full amount of OnePlus Nord 5 and Nord CE 5 must be paid to confirm your pre-order. No refunds and cancellations will be accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
IN-STORE:
For customers who will pre-order via walk-in at Digital Walker, store pick-up is the only option available. Customers must pick-up their units at the same store where they placed their pre-order.
SHOPEE DIGITAL WALKER:
For Shopee pre-orders, the Shopee Logistics Team will be handling the delivery of your item.
8. I have more questions, who do I contact?
For retail purchases, you may reach us through our Facebook messenger.
For Shopee purchases, you may send us a private message and our Customer Engagement Team will gladly assist you.