Frequently Asked Questions:
1. Where can I pre-order?
The pre-order for the Nothing Phone (3) is available at:
a. Select Digital Walker and open_source by Beyond the Box stores:
- Digital Walker SM Mall of Asia
- Digital Walker Ayala TriNoma
- Digital Walker Robinsons Antipolo
- Digital Walker Glorietta 2
- Digital Walker Seaside Cebu
- Digital Walker SM North EDSA
- Digital Walker Robinsons Ermita
- Digital Walker Robinsons Ermita
- Digital Walker SM Baguio
- open_source by Beyond the Box Ortigas Greenhills
- open_source by Beyond the Box Aseana Parqal
b. Select online stores:
The pre-order for the Nothing Phone (3) is from July 10 to 23, 2025.
Retail stores: Depend on mall hours.
Online stores: 10:00AM - 10:00PM
3. What are the perks that I can get when I pre-order the Nothing Phone (3)?
All customers who purchase the Nothing Phone (3) during the pre-order period through physical and online stores will receive ALL exclusive freebies below:
- Nothing Ear
- Nothing Phone Lanyard with pouch
- Nothing Sticker
- Nothing Badges
- CMF 65W GaN Charger
ONLINE PRE-ORDER THRU DIGITAL WALKER WEBSITE
ONLINE PRE-ORDER THRU DIGITAL WALKER WEBSITE
- Free shipping for pre-orders within Metro Manila for orders P2,000 and above.
- Installment of up to 3 months with 0% interest BPI, UnionBank, and HSBC credit card holders.
- Earn DW Plugged Points to use on your next purchase.
- Insured and secure delivery via our own logistics for Metro Manila orders and via LBC for orders outside Metro Manila
ONLINE PRE-ORDER THRU DIGITAL WALKER SHOPEE AND NOTHING SHOPEE
ONLINE PRE-ORDER THRU DIGITAL WALKER SHOPEE AND NOTHING SHOPEE
- Free shipping on all pre-orders
4. How do I place my order?
4. How do I place my order?
Orders will be accepted at the participating stores mentioned above:
WALK-IN PRE-ORDER AT SELECT DIGITAL WALKER AND OPEN_SOURCE BY BEYOND THE BOX RETAIL STORES
WALK-IN PRE-ORDER AT SELECT DIGITAL WALKER AND OPEN_SOURCE BY BEYOND THE BOX RETAIL STORES
- Customers can pre-order at the participating stores above.
- Store staff will accommodate pre-orders. Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods in-store.
- Our store staff will contact the customer once the order is ready for pick-up.
- Pre-ordered units can be claimed at the same store where the customer pre-ordered. Availability date of the units and exclusive gifts will be within 14-21 working days from pre-order date.
ONLINE PRE-ORDER THROUGH ONLINE STORES
ONLINE PRE-ORDER THROUGH ONLINE STORES
- Customers can visit the online stores mentioned above to place an order.
- Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods online.
- Pre-ordered units will be shipped to the customer once it is ready. Availability date of the units and exclusive gifts will be within 14-21 working days from pre-order date.
5. What are the available payment methods?
PRE-ORDER AT RETAIL STORES
5. What are the available payment methods?
PRE-ORDER AT RETAIL STORES
Different payment options available, but may vary per branch:
- Cash
- Debit / Credit Straight Charge
- 3/6/12/24 months installment on applicable banks (HSBC, BPI and etc.)
- Online Bank Transfer (BDO, BPI, and UnionBank) - for verification from 10:00am to 4:00pm (weekdays only)
- GCash
- eGifts from Giftaway
*For Credit Card Installment: Tenor per month may vary per bank.
DIGITAL WALKER WEBSITE
*For Credit Card Installment: Tenor per month may vary per bank.
DIGITAL WALKER WEBSITE
- All major debit / credit cards (Visa, MasterCard, JCB)
- Three (3) months installment (BPI, UNIONBANK, and HSBC)
- Online banking via DragonPay
- Over-the-Counter non-banks via DragonPay
- e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
- Cash Installments through TendoPay and BillEase
- ShopeePay
- SeaBank
- SPayLater
- Payment Center/e-Wallet
- Linked Bank Account
- Credit/Debit card
Yes, the full amount of a Nothing Phone (3) must be paid. No refunds and cancellations will be accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
IN-STORE:
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
IN-STORE:
For customers who will pre-order via walk-in at Digital Walker or open_source by Beyond the Box, store pick-up is the only option available. Customers must pick-up their units at the same store where they placed their pre-order.
DIGITAL WALKER WEBSITE:
DIGITAL WALKER WEBSITE:
For Metro Manila pre-orders, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit here for more details.
DIGITAL WALKER SHOPEE AND NOTHING SHOPEE:
You may visit here for more details.
DIGITAL WALKER SHOPEE AND NOTHING SHOPEE:
Shopee Logistics will be handling the delivery of your item.
8. I have more questions, who do I contact?
8. I have more questions, who do I contact?
For retail purchases, you may view the contact information for each store here.
For website purchases, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.
For Shopee pre-orders, you can send us a private message through the Shopee App and our Customer Service Team is ready to assist you.
For website purchases, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.
For Shopee pre-orders, you can send us a private message through the Shopee App and our Customer Service Team is ready to assist you.