FREQUENTLY ASKED QUESTIONS:
1. Where can I reserve?
You can reserve the Nothing Phone (2a) at the following stores:
All Digital Walker stores. See link for list of stores: https://digitalwalker.ph/pages/locations-to-serve-you
- Digital Walker Machines TriNoma
- Digital Walker Ayala Malls Abreeza
- Digital Walker Ayala Malls Manila Bay
- Digital Walker Ayala Center Cebu
- Digital Walker Glorietta 2
- Digital Walker One Bonifacio
- Digital Walker Ayala Malls at The 30th
- Digital Walker TriNoma
- Digital Walker Centrio CDO
- Digital Walker Greenhills VMall
- Digital Walker Eastwood Mall
- Digital Walker Uptown Mall
- Digital Walker Okada Manila
- Digital Walker Robinsons Ermita
- Digital Walker Powerplant Mall Rockwell
- Digital Walker Shangri-La Mall
- Digital Walker SM Aura
- Digital Walker SM Baguio
- Digital Walker SM Cebu
- Digital Walker SM Mall of Asia
- Digital Walker SM North EDSA
- Digital Walker SM Southmall
- Digital Walker S Maison at Conrad Manila
- Digital Walker The Podium
- Digital Walker The Outlets at Lipa
- Digital Walker SM Megamall
- Digital Walker SM Sta. Mesa
- Digital Walker SM Grand Central
- Digital Walker Robinsons Galleria
- Digital Walker Robinsons La Union
- Digital Walker KCC Mall Zamboanga
- Digital Walker SM Tanza Cavite
- Digital Walker Ayala Triangle Gardens (Serene)
- Digital Walker Robinsons Antipolo
- Digital Walker Evia Lifestyle Center
- Digital Walker SM Makati
- Digital Walker Robinsons Magnolia
- Digital Walker Estancia Mall
- Digital Walker Ayala Malls Vertis North
- Digital Walker U.P. Town Center
- Digital Walker SM Fairview
- Digital Walker Greenbelt 5
- Digital Walker Bonifacio High Street
- Digital Walker Alabang Town Center
- Digital Walker SM Telabastagan
- Digital Walker Ayala Malls Circuit Makati
- Digital Walker Robinsons Tacloban
- Digital Walker SM Rosario
- Digital Walker SM San Pedro
- Digital Walker SM Araneta City
- Digital Walker SM Sto. Tomas
- Digital Walker Ayala Solenad
- Digital Walker SM Valenzuela
- Digital Walker One Ayala
- Digital Walker Greenhills Mall
- Digital Walker Vista Mall Sta. Rosa
- Digital Walker SM Bacoor
- Digital Walker SM Daet
- open_source by Beyond the Box Mitsukoshi BGC
- open_source by Beyond the Box Aseana Parqal
- open_source by Beyond the Box Robsinsons Gapan
- open_source by Beyond the Box Nustar Cebu
Online stores:
Digital Walker Website (https://digitalwalker.ph)
2. When is the reservation duration?
All Digital Walker and open_source by Beyond the Box stores
May 3 - May 9, 2024 based on mall hours
Digital Walker Website
May 3 (10:00am) - May 9 (11:59pm)
3. What are the perks that I can get when I reserve the Nothing Phone (2a)?
Customers who will purchase the Nothing Phone (2a) during the reservation period will get a free CMF 65W GaN Charger worth P2,290.
ONLINE RESERVATION THROUGH DIGITAL WALKER WEBSITE
- Free shipping for reservations within Metro Manila for orders Php 2,000 and above.
- Earn DW Plugged Points to use on your next https://digitalwalker.ph/ purchase
- Installment up to 3 months with 0% interest for UB and BPI credit cardholders.
4. How do I place my order?
Orders will be accepted at the participating stores mentioned above:
WALK-IN RESERVATION AT ANY DIGITAL WALKER RETAIL STORES
- Customers can reserve at the participating stores above.
- Store staff will accommodate reservations. Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the reserved units in full via any of the available payment methods in-store.
- Our store staff will contact the customer once the order is ready for pick-up. Reserved units can be claimed at the same store where the customer reserved. Availability date of the units will be within 15 to 30 working days from reservation date.
- Customers can visit the Digital Walker website at https://digitalwalker.ph/ to place an order.
- Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the reserved units in full via any of the available payment methods online.
- Reserved units will be shipped to the customer once it is ready. Availability date of the units will be within 15 to 30 working days from reservation date.
5. What are the available payment methods?
RESERVATION AT RETAIL STORES
Different payment options available, but may vary per branch:
- Cash
- Debit / Credit Straight Charge
- Credit Card Installment up to 24 months installment
- Note: Tenor per month may vary per bank
- Online Bank Transfer (BDO, BPI, and Unionbank)
- GCash / GGives / GCredit
- Sodexo / Gifted / Giftaway / Sharetreats / Instaperx
- Maya / BDO Pay
- 0% Home Credit up to 9 months installment
- All major debit / credit cards (Visa, MasterCard, JCB)
- Three (3) months installment (BPI AND UNIONBANK)
- Online banking via DragonPay
- Over-the-Counter non-banks via DragonPay
- e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
- Cash Installments through TendoPay and BillEase
- eGifts from GiftAway
You may visit https://digitalwalker.ph/pages/payment for more details.
6. Do I have to pay in full?
Yes, the full amount of Nothing Phone (2a) must be paid. No refunds and cancellations will be accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
IN-STORE:
For customers who will reserve via walk-in at Digital Walker and open_source by Beyond the Box stores, store pick-up is the only option available. Customers must pick-up their units at the same store where they placed their reservation.
DIGITAL WALKER WEBSITE:
For Metro Manila reservations, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit https://digitalwalker.ph/pages/delivery-faq for more details.
8. I have more questions, who do I contact?
For retail purchases, you may view the contact information for each store here.
For website purchases, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.