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NINTENDO SWITCH 2 PRE-ORDER FAQs

1. Where can I pre-order?

The pre-order for the Nintendo Switch 2 is available at select Digital Walker and Open_Source by BTB stores:

  • Digital Walker Ayala Malls Manila Bay
  • Digital Walker One Bonifacio
  • Digital Walker Podium
  • Digital Walker SM Laoag
  • Digital Walker Robinsons Antipolo
  • Digital Walker Ayala Malls Bacolod
  • open_source by BTB Greenhills Mall
  • open_source by BTB Robinsons Opus
  • open_source by BTB Aseana Parqal
  • open_source by BTB Mitsukoshi BGC

You may view the contact details of each store here. 

2. When is the pre-order duration?

Pre-order for the Nintendo Switch 2 runs from June 11, 2025 (mall opening hours) until June 22, 2025 (mall closing hours).

3. How do I place my order?

  1. Customers can pre-order at the participating Digital Walker and Open_Source by BTB stores mentioned above.
  2. Store staff will accommodate pre-orders. Please note that stocks may vary. Availability of specific units is not guaranteed, as this will be on a first-come, first-served basis.
  3. Customers must pay a minimum down payment of ₱5,000 to secure their pre-ordered unit, with the remaining balance to be settled in full upon claiming, from June 26, 2025, to July 31, 2025.

*Failure to claim your pre-ordered unit on or before July 31, 2025 will subject the pre-order reservation to cancellation and the down payment will be forfeited (not allowed to be refunded or exchanged to any other item). In any case that the pre-ordered unit is not available by July 31, 2025, all payments made by the customer shall be refunded.

  1. Our store staff will contact the customer once the order is ready for pick-up.

  2. Pre-ordered units must be claimed at the same store where the customer place the pre-ordered.

4. When will the items be available?

For all pre-orders, items will be available for pick-up from June 26, 2025, to July 31, 2025. Kindly note that a longer lead time may be required for provincial stores. Please wait for our store representative to contact you once the pre-ordered units are available in-store.

5. What are the available payment methods?

Different payment options available, but may vary per branch:

  • Cash
  • Debit / Credit Straight Charge
  • Online Bank Transfer (BDO, BPI, and UnionBank)*
  • eWallets such as GCash and Maya
  • eGifts from Giftaway, Pluxee, Sodexo

*For verification from 10:00am to 4:00pm (weekdays only)

6. Do I have to pay in full?

You may reserve your unit with a minimum down payment of ₱5,000. The remaining balance must be settled in full upon claiming your unit at the store.

In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.

7. What are the available delivery methods?

For customers who pre-order at Digital Walker stores, store pick-up is the only available option. Units must be claimed at the same store where the pre-order was placed.

8. What is your return and refund policy?

Refunds, cancellations, or changes are NOT allowed for any pre-orders. Stocks will not be reserved for unpaid pre-orders.

9. I have more questions, who do I contact?

You may view the contact information for each store here.