1. Where can I pre-order?
- The pre-order for iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max is available at select Digital Walker retail stores (see full list of stores here)
2. When is the pre-order duration?
- The pre-order duration for iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max is from November 29 to December 5, 2024, mall hours.
3. What are the perks that I can get for pre-ordering?
- Walk-in Pre-Order at select Digital Walker Retail stores and secure your iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max ahead of most customers and enjoy a free Marshall Willen speaker Or Marshall Major IV Headphones
4. How do I place my order?
a. Customers can pre-order at select Digital Walker retail stores (see full list of stores here).
b. Store staff will accommodate pre-orders. Take note that stocks may vary per size / color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
c. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods in-store.
d. Our store staff will contact the customer once the order is ready for pick-up. Pre-ordered unit can be claimed at the same store where the customer pre-ordered. Availability date for the MacBook Pro and Mac Mini models will be within 7-21 working days after the pre-order period while availability for the iMac will be 28-42 days after the pre-order period. For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders.
5. What are the available payment methods?
IN- STORE:
a. Cash
b. Debit / Credit Card Straight Charge
c. 3 / 6 / 12 / 24 months installment on applicable banks
d. Online bank transfer (BDO, BPI, and UnionBank)—for verification from 10:00 am-4:00 pm (Weekdays only)
e. eGifts from GiftAway
f. Home Credit
g. Billease
*Available payment options may vary per store
**Trade-in available via GEARTRADE program at Digital Walker
6. Do I have to pay the full amount?
- Yes, the full amount of the iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max must be paid to confirm your pre-order and no refunds and cancellations will be accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
- For customers who will pre-order via walk-in at any participating retail stores, store pick-up is the only option available. Customers must pick-up their unit at the same store where they placed their pre-order.
8. Will I receive the iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max immediately?
- As this is a pre-order arrangement, the iMac, Mac Mini M4, MacBook Pro M4, MacBook Pro M4 Pro and MacBook Pro M4 Max will be available for claiming or delivery within 7-21 working days after the pre-order period while availability for the iMac will be 28-42 days after the pre-order period. For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders.
9. Return and Refund Policy
- Refunds, Cancellations or changes are NOT allowed for all paid pre-orders. No reservation of stocks for unpaid pre-orders.
10. I have more questions, who do I contact?
- You may contact the stores directly through the contact numbers listed here for Digital Walker