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AirPods Pro (2nd generation) Pre-Order FAQs

AIRPODS PRO (2ND GEN) PRE-ORDER FREQUENTLY ASKED QUESTIONS:

1. Where can I pre-order?
The pre-order for Airpods Pro 2nd Generation is available at the following channels:

ALL DIGITAL WALKER RETAIL STORES
- https://digitalwalker.ph/pages/offline-stores

DIGITAL WALKER WEBSITE
- https://digitalwalker.ph/

2. When is the pre-order duration?
DIGITAL WALKER STORES – ALL BRANCHES
The pre-order duration for Airpods Pro 2nd Generation is from October 10, 2022 until October 13, 2022. (During Mall Hours)

DIGITAL WALKER WEBSITE
The pre-order duration for Airpods Pro 2nd Generation is from October 10, 2022 until October 13, 2022 (11:59 PM)

3. What are the perks that I can get for pre-ordering at Beyond the Box?
WALK-IN PRE-ORDER AT ANY DIGITAL WALKER RETAIL STORES
a. Installment up to 12 months with 0% interest.

ONLINE PRE-ORDER THROUGH DIGITAL WALKER WEBSITE
a. Free shipping for pre-orders within Metro Manila.
c. Earn DW Plugged Points to receive discounts on your next https://digitalwalker.ph/ purchase.

4. How do I place my order?
WALK-IN PRE-ORDER AT ANY DIGITAL WALKER STORES
a. Customers can pre-order at any Digital Walker retail stores:
b. Store staff will accommodate pre-orders.
c. Customers will have to pay for their pre-order in full via any of the available payment methods in-store.

ONLINE PRE-ORDER THROUGH DIGITAL WALKER WEBSITE
a. Customers can visit the Digital Walker website at https://digitalwalker.ph/ to place an order
b. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods online.

In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.

5. What are the available payment methods?

IN- STORE:
a. Cash
b. Debit / Credit Card Straight Charge
c. 3 / 6 / 12 / months installment
d. Online bank transfer (BDO, BPI, and Unionbank)
e. e-Wallets such as GCash, WeChatPay, AliPay, BDO Pay, and PayMaya
f. Home Credit (available in select Beyond the Box stores)
g. GCs from Sodexo Premium Pass, Sodexo Online
h. eGifts from GiftAway
*Available bank terminals may vary per store

DIGITAL WALKER WEBSITE:
a. All major debit / credit cards (Visa, MasterCard, JCB)
b. Online banking via DragonPay
c. Over-the-Counter non-banks via DragonPay
d. e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
e. Cash Installments through TendoPay
f. eGifts from GiftAway
You may visit https://digitalwalker.ph/pages/payment for more details.

6. What are the available delivery methods and when is the Airpods Pro 2nd Generation available

IN-STORE:
For customers who will pre-order via walk-in at Beyond the Box retail stores, store pick-up is the only option available. Customers must pick-up their unit at the same store where they placed their pre-order. Availability of the units will be 10-21 working days from pre-order date. Store staff will get in touch with the customer once Airpods Pro 2nd Generation is available.

DIGITAL WALKER WEBSITE:
For Metro Manila pre-orders, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit https://digitalwalker.ph/pages/delivery-faq for more details.


7. I have more questions, who do I contact?
You may contact our dedicated Tech Butlers, see their contact details in this link: https://digitalwalker.ph/pages/offline-stores

Alternatively, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.

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