FREQUENTLY ASKED QUESTIONS:
1. Where can I pre-order?
The pre-order for the Nothing Phone (4b) and Ear (3a) is available in all Digital Walker and open_source by Beyond the Box stores. You may also pre-order in Shopee Mall Nothing, Shopee Mall Digital Walker, and official website of Digital Walker.
Participating branches:
|
Digital Walker Machines TriNoma |
Digital Walker Festive Walk Iloilo |
|
Digital Walker Ayala Malls Abreeza |
Digital Walker SM J Mall Cebu |
|
Digital Walker Ayala Malls Manila Bay |
Digital Walker SM East Ortigas |
|
Digital Walker Ayala Center Cebu |
Digital Walker SM Seaside Cebu |
|
Digital Walker Glorietta 2 |
Digital Walker Spatio Rob Opus |
|
Digital Walker One Bonifacio |
Digital Walker Vistamall Bataan |
|
Digital Walker Ayala Malls at The 30th |
Digital Walker Mactan Airport |
|
Digital Walker TriNoma |
Digital Walker Vistamall Antipolo |
|
Digital Walker Centrio CDO |
Digital Walker SM BF Paranaque |
|
Digital Walker Greenhills VMall |
Digital Walker Festival Mall |
|
Digital Walker Eastwood Mall |
Digital Walker Market Market |
|
Digital Walker Uptown Mall |
Digital Walker SM Lanang |
|
Digital Walker Okada Manila |
Digital Walker Robinsons Ilocos |
|
Digital Walker Robinsons Ermita |
Digital Walker SM Zamboanga |
|
Digital Walker Powerplant Mall Rockwell |
Digital Walker SM Iloilo |
|
Digital Walker Shangri-La Mall |
Digital Walker SM La Union |
|
Digital Walker SM Aura |
Digital Walker SM Laoag |
|
Digital Walker SM Baguio |
Digital Walker SM Manila |
|
Digital Walker SM Cebu |
Digital Walker SM San Lazaro |
|
Digital Walker SM Mall of Asia |
Digital Walker SM Sucat |
|
Digital Walker SM North EDSA |
Digital Walker Ayala Marquee Mall |
|
Digital Walker SM Southmall |
Digital Walker Ayala Feliz |
|
Digital Walker S Maison at Conrad Manila |
Digital Walker SM MOLINO |
|
Digital Walker The Podium |
Digital Walker SM City Lucena |
|
Digital Walker The Outlets at Lipa |
Digital Walker Robinsons Starmills |
|
Digital Walker SM Megamall |
Digital Walker Vista Mall SOMO |
|
Digital Walker SM Sta. Mesa |
Digital Walker Vista Mall Malolos |
|
Digital Walker SM Grand Central |
Digital Walker Vista Mall Dasmarinas |
|
Digital Walker Robinsons Galleria |
Digital Walker Robinsons Pagadian |
|
Digital Walker Robinsons La Union |
Digital Walker SM Clark |
|
Digital Walker KCC Mall Zamboanga |
Digital Walker Robinsons Opus |
|
Digital Walker SM Tanza Cavite |
Digital Walker SM Angono |
|
Digital Walker Robinsons Antipolo |
Digital Walker Mactan Airport T2 Departure |
|
Digital Walker Evia Lifestyle Center |
Digital Walker SM San Jose Del Monte |
|
Digital Walker SM Makati |
Digital Walker Azuela Cove Davao |
|
Digital Walker Robinsons Magnolia |
Digital Walker Vista Mall Pampanga |
|
Digital Walker Estancia Mall |
Digital Walker Ayala Malls Cloverleaf |
|
Digital Walker Ayala Malls Vertis North |
Digital Walker Aseana Parqal |
|
Digital Walker U.P. Town Center |
Digital Walker Park McKinley West |
|
Digital Walker SM Fairview |
Digital Walker Robsinsons Gapan |
|
Digital Walker Greenbelt 5 |
Digital Walker Hann Pampanga |
|
Digital Walker Bonifacio High Street |
Digital Walker Ayala Malls Gatewalk |
|
Digital Walker Alabang Town Center |
Digital Walker Filinvest Malls Cubao |
|
Digital Walker SM Telabastagan |
Digital Walker Park Triangle Mall |
|
Digital Walker Ayala Malls Circuit Makati |
Digital Walker GMall Toril |
|
Digital Walker Robinsons Tacloban |
Digital Walker GMall GenSan |
|
Digital Walker SM Rosario |
Digital Walker GMall Tagum |
|
Digital Walker SM San Pedro |
Digital Walker GMall Digos |
|
Digital Walker SM Araneta City |
Digital Walker Ayala Vermosa |
|
Digital Walker SM Sto. Tomas |
Digital Walker SM Nuvali |
|
Digital Walker Ayala Solenad |
Digital Walker Capital Town Pampanga |
|
Digital Walker SM Valenzuela |
Digital Walker Mitsukoshi BGC |
|
Digital Walker One Ayala |
Digital Walker Nustar Resort & Casino |
|
Digital Walker Lipad Clark |
open_source by Beyond the Box Greenhills Mall |
|
Digital Walker Greenhills Mall |
open_source by Beyond the Box Solaire |
|
Digital Walker Vista Mall Sta. Rosa |
open__source by Beyond the Box Ayala Alabang Town Center |
|
Digital Walker SM Bacoor |
open_source by Beyond the Box Ayala Glorietta |
|
Digital Walker SM Daet |
open_source by Beyond the Box Solaire North |
|
Digital Walker SM Caloocan |
open__source by Beyond the Box Evia Lifestyle Center |
|
Digital Walker Ayala Capitol Central Bacolod |
|
2. When is the pre-order duration?
The pre-order is available from August 1 to 14, 2026.
Retail stores:
Digital Walker and open_source by Beyond the Box stores will depend on mall hours.
Online stores: 10:00AM - 10:00PM
3. What are the perks that I can get when I pre-order?
Deal 1: Bundle Promotion
All customers who purchase the Nothing Phone (4b) and Nothing Ear (3a) during the pre-order period through physical and online stores will receive a discount and a free exclusive gifts below:
- P2,500 off
- Nothing Keychain
- Nothing Coin Purse
- Nothing Bottle Opener
Deal 2: Smartphone Promotion
All customers who purchase the Nothing Phone (4b) during the pre-order period through physical and online stores will receive a discount and a free exclusive gifts below:
- P1,500 off
- Nothing Keychain
- Nothing Coin Purse
- Nothing Bottle Opener
ONLINE PRE-ORDER THRU DIGITAL WALKER WEBSITE
● Free shipping for pre-orders within Metro Manila for orders P2,000 and above.
● Installment of up to 3 months with 0% interest for BPI, UnionBank, and HSBC credit card holders.
● Earn DW Plugged Points to use on your next purchase.
● Insured and secure delivery via our own logistics for Metro Manila orders and via LBC for orders outside Metro Manila
ONLINE PRE-ORDER THRU NOTHING SHOPEE
· P50 off on shipping fee for all pre-orders
· 0% Installment for 3 months with SPayLater
ONLINE PRE-ORDER THRU DIGITAL WALKER SHOPEE
· Free shipping for all pre-orders
4. How do I place my order?
Orders will be accepted at the participating stores mentioned above:
WALK-IN PRE-ORDER AT DIGITAL WALKER AND OPEN_SOURCE BY BEYOND THE BOX RETAIL STORES
- Customers can pre-order at the participating stores above.
- Store staff will accommodate pre-orders. Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods in-store.
- Our store staff will contact the customer once the order is ready for pick-up.
- Pre-ordered units can be claimed at the same store where the customer pre-ordered.
- Availability date of the units and exclusive gifts will be within:
- Metro Manila: 7-14 working days from the pre-order date.
- Outside Metro Manila: 14-21 working days from the pre-order date.
- Customer pre-order with Nothing Ear (3a) Black: 15-30 working days from the pre-order date.
ONLINE PRE-ORDER THROUGH ONLINE STORES
- Customers can visit the online stores mentioned above to place an order.
- Take note that stocks may vary per model / color. It is not guaranteed that the units you want will be available as this will be on a first come, first serve basis.
- Customers will have to pay for the pre-ordered units in full via any of the available payment methods online.
- Pre-ordered units will be shipped to the customer once it is ready.
- Availability date of the units and exclusive gifts will be within:
- Metro Manila: 7-30 working days from the pre-order placement date.
- Outside Metro Manila: 15-30 working days from the pre-order placement date.
- Customer pre-order with Nothing Ear (3a) Black: 15-30 working days from pre-order placement date.
- Order Cutoff Dates for Nothing 4b and Ear (3a) bundle:
Order Placed from August 01-07 will start shipment starting August 15
Order Placed from August 08-14 will start shipment starting August 18
5. What are the available payment methods?
Pre-order at Retail Stores:
Different payment options available, but may vary per branch:
- Cash
- Debit / Credit Straight Charge
- 3, 6, 12, and 24 months installment on applicable banks (UNIONBANK, BPI, METROBANK, SECURITY BANK, EASTWEST, BDO, PNB, RCBC, CHINABNK, HSBC, Bank of Commerce and etc.)
- Online Bank Transfer (BDO, BPI, and UnionBank) - for verification from 10:00am to 4:00pm (weekdays only)
- GCash
- eGifts from Giftaway
*For Credit Card Installment: Tenor per month may vary per bank.
DIGITAL WALKER WEBSITE:
- All major debit / credit cards (Visa, MasterCard, JCB)
- Three (3) months installment (BPI, UNIONBANK, and HSBC)
- Online banking via DragonPay
- Over-the-Counter non-banks via DragonPay
- e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
- Cash Installments through TendoPay and BillEase
- eGifts from GiftAway
You may visit here for more details.
DIGITAL WALKER SHOPEE AND NOTHING SHOPEE:
- ShopeePay
- SeaBank
- SPayLater
- Payment Center/e-Wallet
- Linked Bank Account
- Credit/Debit card
- Online Banking
You may visit here for more details.
6. Do I have to pay in full?
Yes, the full amount of a Nothing Phone (4b) and Ear (3a) Pro must be paid. No refunds and cancellations will be accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
7. What are the available delivery methods?
IN-STORE:
For customers who will pre-order via walk-in at Digital Walker or open_source by Beyond the Box, store pick-up is the only option available. Customers must pick-up their units at the same store where they placed their pre-order.
DIGITAL WALKER WEBSITE:
For Metro Manila pre-orders, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit here for more details.
DIGITAL WALKER SHOPEE AND NOTHING SHOPEE:
Shopee Logistics will be handling the delivery of your item.
8. I have more questions, who do I contact?
For retail purchases, you may view the contact information for each store here.
For website purchases, you may email us at inquiry@digitalwalker.ph and our Customer Engagement Team will gladly assist you.
For Shopee pre-orders, you can send us a private message through the Shopee App and our Customer Service Team is ready to assist you.